Introduction

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In the fast-evolving landscape of electronic invoicing and supply chain management, OpusCapita stands out as a pioneering force. Jennie Klaesson, Product Manager for Invoice Receiving services within OpusCapita Solutions, oversees a crucial component of the company’s suite of offerings. OpusCapita, a leader in providing electronic invoice, procurement, and supply chain solutions, empowers businesses to streamline their operations, reduce costs, and foster growth through its cloud-based platforms.

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The Challenge

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However, the path to innovation is not without its obstacles. As Klaesson recounts, OpusCapita faced significant challenges with their previous partnership: issues of quality control, inconsistent data capture and delays. These issues not only failed to meet customer expectations but also adversely affected service level agreements (SLAs), leading to dissatisfaction among their clientele.

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Discovery and Decision

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The timing for finding a new solution was impeccable when ECIT Digital made contact with OpusCapita. This outreach happened at a pivotal moment, aligning perfectly with OpusCapita's need for a transformative solution.

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The deciding factors for OpusCapita were clear: high data capture quality, a willingness to adapt to OpusCapita's product and delivery model, and a proactive approach towards leveraging future technologies like machine learning and AI. The integration promised not just cost efficiency but a significant leap forward in service quality.

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Deciding Factors

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Choosing ECIT Digital was not a decision made lightly. For OpusCapita, the paramount considerations were the quality of data capture and a partner's willingness to adapt and invest in future technologies like machine learning and AI. Equally important was the synergy between OpusCapita and ECIT Digital’s visions for efficiency, technological advancement, and cost-effective solutions without compromising quality.

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Seamless Integration and Overcoming Obstacles

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The integration phase, characterized by extensive preparation and cooperation, laid the groundwork for a stable and reliable platform. Despite the inevitable obstacles typical of large-scale projects, the partnership's collaborative spirit ensured swift and effective resolutions.

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The impact was immediate and profound. Jennie Klaesson highlights the unprecedented success of the project, not just in terms of quality and speed but also in the visibly enhanced service levels appreciated by end-customers.

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Remarkable Results and Transformation

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Today, OpusCapita enjoys a robust, collaborative relationship with ECIT Digital, marked by a mutual quest for solutions that cater to customer needs. The absence of repetitive issues and a forward-moving approach underline the partnership's success.

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Looking ahead, OpusCapita is poised for expansion. Leveraging ECIT Digital's innovative technology, they plan to extend their services across additional countries and encompass more processes within the Purchase-to-Pay and Order-to-Cash value chains.

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Conclusion

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The partnership between OpusCapita and ECIT Digital exemplifies how collaboration and technological innovation can address complex challenges, transforming them into opportunities for growth and excellence. As both entities continue to evolve and adapt, our commitment to developing AI technologies and enhancing efficiency across the board promises to redefine the standards of invoice processing services, paving the way for a brighter, more efficient future for our customers.

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